As of March 20th, we are not able to receive RETURNS/EXCHANGES due to the LA County order of closing all non essential businesses. While we are continuing to ship all orders outside of our regular fulfillment center, we are not able to receive any return packages. We will be extending the return policy for all orders received after March 5th and will be honoring returns as soon as we are permitted to operate again.
For all returns and exchanges, please visit returns.shoploveandlabels.com
NO RETURNS WILL BE ACCEPTED WITHOUT RA NUMBERS GIVEN THROUGH LINK.
We accept returns on all merchandise (excluding SALE ITEMS, BODYSUITS, JEWELRY AND SWIMWEAR). All returns must be postmarked within fifteen (15) days of your receipt. Item(s) must be in original condition with no signs of wear or damage (including deodorant marks, makeup stains, tanning products, etc.). Tags MUST be attached on ALL returns.
ALL ORDERS PURCHASED WITH A PROMO CODE ARE NON REFUNDABLE (including shipping promos), you may only exchange or receive STORE CREDIT (does not expire).
Please note that ALL SALE ITEMS, BODYSUITS, JEWELRY, SWIMWEAR are FINAL SALE.
Store credit is added into the email used on the order. You can create an account and access the store credit by clicking the STORE CREDIT button located on your account page.
All orders MUST be returned in the same condition as received. Worn or damaged items will not be accepted back. Please be courteous and ship back the items neatly to avoid any damage to the clothing. Damaged items will not qualify for refunds. MUST include invoice inside, returns without any invoice or order number will not be refunded as we would not know who to refund.
In a rare case, should you receive a damaged item. You MUST notify customer service within 24 hours of receiving the order or you will NOT qualify for a refund.
Refunds are processed to the original form of payment less shipping charges (orders with promo codes excluded). Customer is responsible for return shipping fee and is encouraged to purchase insurance, we are NOT responsible for any lost package.