RETURNS

 

For all returns and exchanges, please visit returns.shoploveandlabels.com

NO RETURNS WILL BE ACCEPTED WITHOUT RA NUMBERS GIVEN THROUGH LINK.

 

RETURN POLICY

We accept returns on all merchandise (excluding SALE ITEMS, BODYSUITS, JEWELRY, ACCESSORIES AND SWIMWEAR). International orders must be postmarked within fifteen (15) days of your receipt. Domestic orders must be returned by 15 days of receipt. Item(s) must be in original condition with no signs of wear or damage (including deodorant marks, makeup stains, tanning products, etc.). Tags MUST be attached on ALL returns.

ALL ORDERS PURCHASED WITH A PROMO CODE ARE NON REFUNDABLE (including shipping promos), you may only exchange or receive STORE CREDIT (does not expire). Orders received after 15 days will also be refunded in the form of store credit.

Please note that ALL SALE ITEMS, BODYSUITS, JEWELRY, ACCESSORIES and SWIMWEAR are FINAL SALE.

Store credit is added into the email used on the order. You can create an account and access the store credit by clicking the STORE CREDIT button located on your account page.

All orders MUST be returned in the same condition as received. Worn or damaged items will not be accepted back. Please be courteous and ship back the items neatly to avoid any damage to the clothing. Damaged items will not qualify for refunds. MUST include invoice inside, returns without any invoice or order number will not be refunded as we would not know who to refund.

In a rare case, should you receive a damaged item. You MUST notify customer service within 24 hours of receiving the order or you will NOT qualify for a refund. 

Refunds are processed in full to the original form of payment less shipping charges (orders with promo codes excluded). Customer is responsible for return shipping fee and is encouraged to purchase insurance, we are NOT responsible for any lost package. 

Should you like to change or cancel your order, please contact customer service within one hour of placing your order. As orders are processed quickly, changes/cancellations can not be guaranteed.

RETURN PROCEDURE

Please visit returns.shoploveandlabels.com in and enter the order number and email address to receive an RMA. If a promo code was used, please select STORE CREDIT as choice of refund, exceptions will not be made. Please allow 1-2 business days for RMA requests to be reviewed.

If you have selected to use our Pre-Paid Return Label, a label will be attached in your RMA approval with complete instructions on how to return your package.

If you have selected to use your own label, please mail the package back to the address that will be provided in the RMA, we recommend you purchase a trackable option with insurance as we are not responsible for any lost packages.

Once the return is received by our facility, please allow 1-2 business days to process your refund.

EXCHANGE PROCEDURE

Please visit returns.shoploveandlabels.com and select the 'Exchange' option and select which item you would like to exchange for. Please allow 1-2 business days to review the request.

If you choose to use our pre-paid label, you will receive a $10 invoice which will need to be paid prior to receiving the label.

If you have selected to use your own label, please mail the package back to the address that will be provided in the RMA, we recommend you purchase a trackable option with insurance as we are not responsible for any lost packages. 

Once the package is received by our facility, your requested exchange will be mailed out to you within 1-2 business days.