Frequently Asked Questions
Most Recent Update as of March 30th, 2020
As of 3/20, all non-essential businesses have been ordered closed by the LA County to keep our community safe and prevent the spread of the Coronavirus. Due to this, we have ceased all of our operations and shipments are being done outside of our usual fulfillment center. Please allow extra processing and transit times as this may cause a delay in receiving your orders. Customer support is our number one priority, and we will be doing everything possible to continue giving you the shopping experience we strive for as we work through getting your orders processed and shipped as quickly as possible. Thank you for your patience and understanding during this time.
For any questions or concerns, please email firstname.lastname@example.org and our customer service team will be available from Monday-Friday 10am - 5pm PST. Please note that our phone line will be unavailable during this time.
As we will not be able to receive any returns at this time, we will be extending our return policy.
We thank you all for you understanding and patience. We are wishing you all safety and health during this rough time. Remember, WE ARE ALL IN THIS TOGETHER AND WE WILL PULL THROUGH.
Q : Where are you located?
A : We are located in Los Angeles.
Q : Do you ship worldwide?
A : Yes, we ship worldwide.
Q : Do listed prices include customs/duties fees?
A : All prices listed are EXCLUDED of any duties your country may charge. We are not responsible for customs/duties fees.
Q : What is the processing time for orders?
A : All items are shipped within 1-2 business days unless noted to allow extra processing time in item description (ALL items requiring extra processing times are noted in the description area)
Q : How long does delivery take?
A : Domestic orders are delivered within 2-4 business days and International orders are delivered within 1-4 business days. Please note we are not responsible for international delays or fees due to customs.
Q : Which carrier do you use to ship?
A : Domestic orders located in the USA are shipped via USPS or UPS, all international orders are shipped via DHL Express.
Q : Can I return my order?
A : Yes, we have a full refund policy. All items must be returned within 14 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back. ORDERS USING A PROMO CODE WILL BE REFUNDED IN THE FORM OF STORE CREDIT, NO EXCEPTIONS. Bodysuits and sale items are FINAL SALE.
Q : Can I exchange my item?
A : Yes, exchanges are accepted. There will be a $5 exchange postage fee for domestic and $25 exchange postage fee for international orders.
Q : I need help with my order. How can I contact you?
A : For any assistance with an order, please email email@example.com and a customer service representative will gladly help you.
Q : I received a damaged item, what do I do?
A : ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 48 hours and they will assist you.
Q : I ordered from outside of the US and was charged customs?
A : Unfortunately, we are not responsible over and duties or fees your country may charge and are not able to change any foreign country policies.