FAQs

Frequently Asked Questions

  

Q : Where are you located?

A : We are located in Los Angeles.

Q : Do you ship worldwide?

A : Yes, we ship worldwide.

Q : Do listed prices include customs/duties fees?

A : All prices listed are EXCLUDED of any duties your country may charge. We are not responsible for customs/duties fees.

Q : What is the processing time for orders?

A : All items are shipped within 1-2 business days unless noted to allow extra processing time in item description (ALL items requiring extra processing times are noted in the description area)

Q : How long does delivery take?

A : Domestic orders are delivered within 2-4 business days and International orders are delivered within 1-4 business days. Please note we are not responsible for international delays or fees due to customs.

Q : Which carrier do you use to ship?

A : Domestic orders located in the USA are shipped via USPS or UPS, all international orders are shipped via DHL Express.

Q : Can I return my order?

A : Yes, we have a full refund policy. All items must be returned within 30 days for a refund in the form of store credit only. Bodysuits, Jumpsuits, Swimwear, Jewelry and Sale items are FINAL SALE.

Q : Can I exchange my item?

A : Yes, exchanges are accepted. There will be a $10 exchange postage fee for domestic and $25 exchange postage fee for international orders. 

Q : I need help with my order. How can I contact you?

A : For any assistance with an order, please email support@shoploveandlabels.com and a customer service representative will gladly help you.

Q : I received a damaged item, what do I do?

A : ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 48 hours and they will assist you. 

Q : I ordered from outside of the US and was charged customs?

A : Unfortunately, we are not responsible over and duties or fees your country may charge and are not able to change any foreign country policies.