Help Center

While orders are normally processed within 1-2 business days, we are asking to allow up to 10 business days due to Covid-19 rules and regulations for the time being. 

If you have an order and need urgent processing, please choose expedited UPS shipping or contact customer support 1 (747) 237- 7344 and we will try our best to get it processed during your needed timeframe. 

During this time, we ask to allow up to 10 business days to process orders  because we are working with a limited amount of staff members following all Covid-19 rules and regulations. We are taking extra precautions to make sure all areas are sanitized and safe for both our employees and customers. 

Although it does not usually take this long to process orders, we like to give extra time just for you to have in mind while placing your order. 

All orders are shipped from our warehouse location in Los Angeles, CA.

Yes, we ship worldwide using DHL Express for all international shipments. 

All domestic orders are shipped via USPS or UPS and delivered within 1-4 business days.

Transit times are below :

Domestic Delivery Charges/Times

FREE STANDARD SHIPPING (applies to orders over $100) - 5-7 business days

USPS Priority $8 - 2-4 business days

UPS 2ND DAY (please add items to cart for pricing) - 2 business days

UPS Overnight (please add items to cart for pricing) - 1 business day

Please note these times do not include processing which can be up to 7-10 business days (not including Overnight which is processed the same day if ordered before noon PST)

All international orders are shipped via DHL Express and delivered within 1-4 business days. Please note that we are not responsible for any delays caused by weather conditions and/or customs delays. International orders are shipped via signature required so please make sure someone is present to accept delivery or reschedule delivery for another date.

International Delivery Charges/Times

DHL Express $20 & Up

Canada - 1 business day

Rest of world - 2-4 business days

Customers are responsible for all duties & fees incurred by their country.  A total of all duties & fees required to be paid by your country will be displayed at checkout when checking out on our website on a desktop or mobile phone (please note these will not be calculated when checking out on our mobile app).

Customer will have the option to pay for duties during checkout or during delivery (once again, please note these will not be calculated when using our mobile app).

Please do not refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost along with any duties charged for international shipments. 

Any refund made will be minus the total delivery and return cost in the case of refused deliveries along with any applicable custom/duty fees for international shipments. 

For all returns, please visit returns.shoploveandlabels.com to obtain an RMA number. Please note that no returns will be accepted without a RMA.

For all orders placed without using a promo code and returned within 14 days of the date you receive it, a full refund will be processed back to your original form of payment.

Orders must be received back within 14 days and show no signs of wear to qualify for a refund.

For all orders placed using a promo code, a refund will be processed only in the form of STORE CREDIT and never expires. 

International orders must be shipped back within 7 days of the date you receive the package in order to qualify for a refund.

Any exceptions made on late returns will only be refunded in the form of STORE CREDIT.

All orders using a promo code of any kind including new member promo codes are ONLY refunded in the form of STORE CREDIT. 

If you have received store credit for your return, the order either had a promo code applied or was received past our return time frame.

All bodysuits, jumpsuits, rompers, accessories, swimwear and jewelry are FINAL SALE.

Any special sale resulting in an item being 50% off or more is FINAL SALE. 

For all exchanges, please visit returns.shoploveandlabels.com and select the exchange option for your RMA.

All items are thoroughly checked prior to shipping. In the rare case that you receive a damaged item, please contact customer support at support@shoploveandlabels.com within 24 hours of delivery and they will assist you immediately. 

While we will try our best to assist you in changing or canceling your order, please note that changes ARE NOT GUARANTEED as all orders are processed very quickly. Please contact customer support immediately and if they are able to do so, they will assist you with your request.

If you have already exchanged an item and you are still not satisfied, you can send it back for a refund in the form of STORE CREDIT only.

For all inquiries, please contact us at support@shoploveandlabels.com or via telephone at 1 (747) 237-7344. 

All emails are responded to within 24-48 hours. If a matter is urgent, please call 1 (747) 237-7344 during the hours of 10 am - 4 pm PST.

We are available to answer all emails, calls and messages Monday - Friday from 10am - 5pm PST.

Please note we are closed weekends and all inquiries will be responded to during business hours.

Unfortunately, we do not have a store front at this time. Orders can only be placed online and we can not accept walk ins.